AI Agents Development

AI agents are sophisticated autonomous systems that can understand, reason, and take action - far beyond simple chatbots. While chatbots follow scripted responses, AI agents use advanced language models (like GPT-4) to truly understand context, maintain conversation memory, make decisions, and complete complex tasks. They can book appointments, process refunds, analyze documents, generate reports, and integrate with your existing systems. Think of them as digital employees who never sleep, never take sick days, and continuously improve.

A basic AI agent can be deployed in 4-6 weeks, while more complex implementations take 8-12 weeks. The timeline includes: Week 1 for discovery and process mapping, Weeks 2-3 for design and conversation flows, Weeks 4-6 for development and training, Weeks 7-8 for testing and refinement, and Week 9+ for deployment and optimization. We can also deliver MVP agents in 2-3 weeks for urgent needs. The key is starting with core functionality and expanding capabilities over time.

AI agents excel at repetitive, rule-based, and communication-heavy tasks: Customer service (answering queries, booking appointments, handling complaints), Sales support (lead qualification, product recommendations, quote generation), Administrative tasks (data entry, report generation, email management), HR functions (initial screening, onboarding, FAQ handling), Technical support (troubleshooting, ticket routing, documentation), and Financial processes (invoice queries, payment reminders, basic accounting). The key is they handle the routine so your team focuses on high-value work.

AI agents typically cost 70-80% less than human staff when considering total employment costs. Initial development ranges from $15,000-75,000 depending on complexity, with monthly hosting from $500-2,000. Compare this to a full-time employee at $50,000-80,000 annually plus benefits, training, and management overhead. AI agents work 24/7 (168 hours/week vs 40), handle unlimited simultaneous conversations, and scale infinitely without additional cost. Most businesses see ROI within 3-6 months.

Absolutely! Small businesses often benefit most from AI agents because they provide enterprise-level capabilities without enterprise costs. Our Starter Agent package ($15,000) is designed for SMEs and can handle common tasks like appointment booking, FAQ answering, and basic customer service. Small businesses gain 24/7 availability, professional consistency, and the ability to compete with larger competitors. We've helped cafes, clinics, trades businesses, and boutique firms transform their operations with AI.

We design AI agents with sophisticated escalation protocols and safety measures. They recognize when queries exceed their scope (complex complaints, legal issues, emergencies) and seamlessly escalate to human staff. For sensitive data, we implement strict security protocols, encryption, and compliance with NZ privacy laws. Agents can be programmed with your specific policies, ethical guidelines, and decision boundaries. They're also transparent about being AI when appropriate, maintaining trust with customers.