The New Zealand e-commerce landscape is highly competitive. To stand out, businesses need to provide exceptional, personalised, and efficient customer experiences. De Piano Digital develops specialised AI Bots designed specifically for e-commerce, helping online retailers automate key processes, engage customers effectively, and ultimately drive more sales.

Our AI e-commerce solutions range from intelligent chatbots handling sales and support to sophisticated recommendation engines that personalise the shopping journey. We integrate these bots seamlessly with popular e-commerce platforms like Shopify, WooCommerce, Magento, and custom builds, as well as your CRM and marketing automation tools.

How AI Bots Transform E-commerce

• Increased Sales & Conversions: Proactively engage visitors, guide them to products, answer questions instantly, recover abandoned carts, and facilitate checkout.
• Enhanced Customer Support: Provide 24/7 instant answers to FAQs, track orders, handle returns/exchanges, and resolve common issues without human intervention.
• Personalised Shopping Experiences: Offer tailored product recommendations, promotions, and content based on individual user behaviour and preferences.
• Improved Efficiency: Automate repetitive tasks in sales, support, and marketing, freeing up your team for strategic activities.
• Reduced Cart Abandonment: Engage users showing exit intent, offer assistance, or provide timely incentives to complete their purchase.
• Valuable Customer Insights: Gather data on customer interactions, popular queries, product interests, and pain points to inform product development and marketing.

Our AI Bot Solutions for E-commerce

1. AI Sales Chatbots

Act as virtual sales assistants available 24/7. These bots engage visitors, understand their needs through conversational AI, recommend relevant products, answer pre-sales questions, guide users through variations (size, colour), and can even initiate the checkout process or capture lead information for complex sales.

2. AI Customer Support Bots

Handle a wide range of post-sale inquiries automatically. Provide instant order tracking updates, answer questions about shipping and returns policies, initiate return/exchange processes, troubleshoot basic product issues, and seamlessly hand over complex cases to human agents with full context. (See also AI Chatbots).

3. AI Product Recommendation Engines

Go beyond simple "related products". Our AI engines analyse user browsing history, purchase data, items in cart, and similarities between users to deliver highly relevant and personalised product suggestions ("You might also like...", "Frequently bought together...", "Complete the look...") across your website and email campaigns, significantly boosting AOV and conversion rates.

4. Cart Abandonment Recovery Bots

Identify users who abandon their shopping carts and re-engage them through on-site messages or follow-up emails/SMS (if contact info is available). These bots can offer assistance, remind users of items left behind, or provide limited-time discounts to encourage purchase completion.

5. Dynamic Pricing & Promotion Bots

While often part of broader workflow automation, specific bots can monitor competitor pricing, inventory levels, and demand signals to suggest or automatically implement dynamic pricing adjustments. They can also trigger personalised promotions based on user segments or behaviour.

Integration & Platforms

Our AI e-commerce bots are designed for seamless integration. We have experience working with:

• Platforms: Shopify, WooCommerce, Magento, BigCommerce, custom platforms.
• CRMs: HubSpot, Salesforce, Zoho CRM, etc.
• Marketing Tools: Mailchimp, Klaviyo, ActiveCampaign, etc.
• Support Desks: Zendesk, Freshdesk, Intercom, etc.

Boost Your Online Store with AI

Give your NZ e-commerce business a competitive edge with intelligent AI bots. De Piano Digital provides end-to-end development, integration, and optimisation of AI solutions for online retail. Contact us today for a free consultation and let's explore how AI can elevate your e-commerce performance.